Support for Our Medical Billing Software
Support
Logic Resources provides exceptional support for its medical billing software. The software is continuously updated and enhanced, with new features added regularly. Alberta Health Care production files and other system reference tables are updated as soon as they become available.
If you encounter a problem, our team delivers fast, effective solutions. Support is available by phone, through LogicLink for program module downloads, and via secure remote computer connections. We make sure your software keeps running smoothly so you can focus on your practice.
How Does it Work
You can call or email for same/next day resolution of your issue. Maybe it is a seldom used function you need to do and can't remember how to do it. Same thing - simply call or email.
We use remote desktop software for support and training. If you don't feel comfortable installing something just call us and we will install it for you.
Updates to Alberta Health production files, like fee files, referring practitioner files etc are available within a day or two of being released. They can be downloaded and installed from within the program. Program updates are also available for download from our website.
We keep our software up to date. Not just with the latest Alberta Health specifications; but with the latest software technologies as well. You are assured that our software will run on whatever flavour of Windows you have.