Software is Nothing Without Great Support:
Fast Resolution, Guaranteed
Support delivered by the developers of your software
Your practice can't afford billing downtime. That's why Logic Resources provides exceptional support, ensuring fast, effective solutions when you need them. Whether it’s a quick function reminder, a major issue, or updating AHC production files, you'll receive same-day or next-day resolution via phone, email, or secure remote connection. Our proactive support keeps your software current and your claims flowing.
Support
Logic Resources provides exceptional support for its medical billing
software. The software is continuously updated and enhanced, with new features
added regularly. Alberta Health Care production files and other system reference
tables are updated as soon as they become available.
If you encounter a problem, our team delivers fast, effective solutions.
Support is available by phone, through LogicLink for program module downloads,
and via secure remote computer connections. We make sure your software keeps
running smoothly so you can focus on your practice.
How It Works
You can call or email for same/next day
resolution of your issue. Maybe it is a seldom used function you need to do and
can't remember how to do it. Same thing - simply call or email.
We use remote desktop software for support and training. If you don't feel comfortable
installing something just call us and we will install it for you.
Updates to Alberta Health production files, like fee files, referring practitioner
files etc are available within a day or two of being released. They can be downloaded
and installed from within the program. Program updates are also available for download
from our website.
We keep our software up to date. Not just with the latest Alberta Health specifications;
but with the latest software technologies as well. You are assured that our software will
run on whatever flavour of Windows you have.